FAQs

Yes. Eligible items can be returned within 30 days of receiving your order. Items must meet our return conditions and be sent back in a resalable condition. If you’re unsure whether your item is eligible, contact us before sending it back.

Returned items must be unworn, unused, unwashed and in their original condition, with original tags and packaging where applicable. Please take reasonable care when trying items on, as products showing wear, odour, marks, damage or washing may not be accepted as a change-of-mind return.

Yes, eligible change-of-mind returns can be requested within the 30-day return window, provided the item meets our return conditions. Return postage for a change-of-mind return is generally the customer’s responsibility.

If the replacement size or colour is available, we’ll do our best to help organise an exchange. Because stock can move quickly, exchanges are subject to availability. Contact us before returning the item so we can tell you the best way to proceed.

For change-of-mind returns or size changes, return postage is generally the customer’s responsibility. If we sent the wrong item or the product is faulty, contact us before returning it so we can organise the appropriate solution and return arrangements.

Contact us as soon as you notice the issue and include your order number, a description of the problem and clear photos where helpful. We’ll assess it and work with you on an appropriate remedy. Nothing in our policy limits any rights you may have under Australian Consumer Law.

Once your return arrives, we’ll inspect it and aim to process an approved refund within 3–5 business days. The refund is sent back to the original payment method. Your bank or payment provider may then take additional time to show the funds in your account.

For standard change-of-mind returns, original shipping charges are generally not refundable. If the return is due to a faulty, damaged or incorrect item, shipping costs will be handled in line with the circumstances and your rights under Australian Consumer Law.

Items clearly marked as final sale are not eligible for change-of-mind returns unless otherwise stated. This does not affect any rights you may have if an item is faulty, not as described or otherwise covered by Australian Consumer Law.

Contact us through the Bonbarah contact page with your order number, the item you would like to return and the reason for the return. We’ll reply with the next steps. Please do not send a return until you have the correct return instructions.

Our men’s tees are designed with a relaxed, boxy surf-inspired fit with a slightly dropped shoulder. If you like an easy everyday fit, choose your usual size. For a closer fit, consider sizing down; for an intentionally oversized look, consider sizing up.

The women’s crop tee is designed to sit closer to the body with a shorter, cropped length. Use the measurements on the product page rather than relying only on your usual size, especially if you prefer more or less room through the chest or waist.

Our boardshorts use a fixed, structured waistband rather than an elastic waist, so choosing the correct waist size matters. Check the product size guide and compare the waist measurement with a pair of boardshorts or shorts that already fit you well.

The quarter zip is designed with a relaxed, boxy unisex fit and room for comfortable layering. Choose your usual size for the intended relaxed fit, or size up if you prefer a more oversized look.

Use the product measurements and think about how you want the item to fit. For relaxed tops, sizing up will give more room while sizing down will create a neater fit. For fixed-waist boardshorts, we recommend prioritising the waist measurement.

For the most accurate comparison, lay a similar garment that fits you well flat on a surface and measure it in the same places shown in the Bonbarah size guide. Compare garment-to-garment measurements rather than guessing from height or weight alone.

No. A relaxed tee, fitted crop tee, fixed-waist boardshort and fleece are designed differently, so the best size can vary between products. Always check the individual product page before ordering.

Our garments are designed and finished to minimise unnecessary shrinkage, but natural fibres can still change slightly after washing. Follow the care label, wash cool and avoid high heat to help maintain the original fit.

If the item is eligible and meets our return conditions, you can request a return or exchange within the applicable return window. Exchanges depend on stock availability, so contact us as soon as you know you need another size.

Absolutely. Send us the product you’re looking at, your usual size and, if possible, the measurements of a similar garment you like the fit of. We can help you compare them with the Bonbarah size guide.

Always follow the care label attached to the garment first. As a general rule, gentle washing, cool water, mild detergent and avoiding unnecessary heat will help preserve fit, colour, prints, embroidery and fabric performance.

Turn tees inside out, wash in cold water on a gentle cycle with similar colours and use a mild detergent. Avoid bleach and high heat. Air drying in the shade is the safest option for helping preserve the fabric, shape and any printed or embroidered details.

Rinse boardshorts in fresh water after swimming in salt water or chlorine. Wash cold on a gentle cycle when needed, avoid bleach and fabric softener, and air dry in the shade. Avoid high heat, as it can affect stretch fibres and water-repellent finishes.

Wash the fleece cold on a gentle cycle with similar colours. Close the zip before washing, use a mild detergent and avoid bleach, fabric softener and high heat. Air drying is recommended to help protect the fleece surface and reduce unnecessary wear.

Spot clean or gently hand wash the cap with cool water and mild detergent. Avoid machine washing, soaking for long periods, tumble drying or high heat, as these can distort the shape and affect embroidery or hardware.

We recommend air drying wherever possible. High tumble-dryer heat can contribute to shrinkage, colour fade and wear on elastane, prints and finishes. If the individual care label allows tumble drying, follow the temperature instructions on that label.

Follow the garment care label. If ironing is permitted, use the recommended temperature and avoid ironing directly over screen prints, heat transfers, embroidery or other trims. Boardshort fabrics and performance finishes generally should not be exposed to high heat.

Rinse swim and surf pieces with fresh water as soon as practical. Salt, chlorine and sunscreen residue can build up in fabric over time, so a quick fresh-water rinse helps keep the fabric and colours looking better.

Wash only when needed, use cool water, wash dark colours with similar colours and dry garments out of harsh direct sunlight. Turning printed garments inside out before washing can also reduce surface abrasion.

Always follow the care label attached to the specific product. Different Bonbarah fabrics and trims can require different care, so the garment label is the final guide for that item.

A pre-order lets you secure an item before it is ready for immediate dispatch. You place the order normally through checkout, and the product page will show the estimated dispatch timing for that pre-order.

The estimated dispatch window will be shown on the relevant product page. Once the stock arrives and your order is ready, we’ll pack it and send tracking as soon as it has been dispatched.

Yes. Unless the checkout states otherwise, payment is taken when you place the pre-order so your item is reserved. You’ll receive an order confirmation in the same way as a normal purchase.

Unless we state otherwise, items placed in the same order may be held and shipped together once the pre-order item is ready. If you need an in-stock item sooner, placing it as a separate order is the safest option.

If you need to cancel or change a pre-order, contact us as soon as possible. We’ll let you know what is possible based on the stage of the order and the terms shown for that pre-order.

Pre-order dates are estimates because production and freight can occasionally move. If there is a meaningful delay to the expected dispatch window, we’ll update affected customers as soon as we have reliable information.

Yes. You’ll receive tracking once the pre-order has arrived with us, been packed and actually dispatched. The original order confirmation is not a shipping notification.

No. We do our best to provide realistic timing, but pre-order dates are estimates and can be affected by production, customs, freight or carrier delays outside our direct control.

If a discount code is valid for the pre-order product and is accepted at checkout, it can be applied. Some promotions may exclude pre-orders, limited releases or particular products, so the offer terms will apply.

Once your payment is successfully completed and you receive an order confirmation, the stock allocated to that pre-order is reserved for you, subject to our normal order terms and any exceptional stock issue.

Yes. Bonbarah ships internationally to destinations available through our checkout. Enter your delivery address at checkout to see whether shipping is available to your country and which services can be selected.

International delivery times vary significantly by destination, service and customs processing. The most relevant estimate will be shown by the available shipping option at checkout. Our normal 1–2 business day order dispatch time is separate from the carrier’s international transit time.

Depending on your country, your order may be subject to customs duties, import taxes or other local charges. Unless checkout specifically states that these charges are included, they are the responsibility of the recipient and are determined by the destination country.

Tracking is provided for supported international shipping services. Once your order has been dispatched, we’ll send the tracking details to the email address used at checkout.

Yes. International parcels can be held for customs inspection or local processing, which can add time beyond the carrier’s original estimate. These delays are outside Bonbarah’s direct control, but we can help you review the available tracking information.

The storefront may display prices in a local currency depending on your location and site settings. The currency and final amount you are being charged will be shown at checkout before you complete payment.

Eligible international orders can be returned under our normal return conditions. For change-of-mind returns, international return postage is generally the customer’s responsibility. Contact us before sending anything back so we can provide the correct return instructions.

Contact us immediately. If the order has not yet been dispatched, we’ll do our best to correct it. Once a parcel has entered the international delivery network, address changes may not be possible and additional carrier charges can sometimes apply.

Check the latest tracking first and allow for customs or local-carrier processing. If the parcel is well outside the expected delivery window or the tracking shows a problem, contact us with your order number and we’ll help investigate.

Shipping availability can change because of carrier restrictions, service disruptions or local import requirements. The checkout is the best place to confirm whether we can currently send to a particular destination.

We accept the payment methods displayed at checkout. Depending on your device and country, these may include major debit and credit cards and supported accelerated payment options. The available methods shown at checkout are the current options for your order.

Yes. Payments are processed through secure checkout and payment providers rather than being manually handled by Bonbarah. We do not receive your full card details through the normal checkout process.

Payment is generally taken when you successfully place the order, including for pre-orders unless the checkout clearly states otherwise. You’ll receive an order confirmation after the transaction has been accepted.

The currency used for the transaction will be shown at checkout before payment. If your bank account is in a different currency, your bank or card provider may apply its own conversion rate or foreign transaction fee.

Enter the code in the discount or promo-code field during checkout and make sure the discount appears before completing payment. Codes are subject to their individual terms and may not apply to every product, sale item or promotion.

Discount combinations depend on the specific promotion and what the checkout allows. If two offers cannot be combined, the checkout will normally prevent both from applying at the same time.

Check that your card details, billing address and available funds are correct, then try again. You can also try another available payment method. If the problem continues, contact your bank or payment provider because Bonbarah cannot see the reason for every declined transaction.

Sometimes a bank may temporarily display a pending authorisation as well as the completed transaction. If two separate charges fully settle, contact us with your order number and payment details excluding any full card number so we can investigate.

For Australian customers, displayed retail prices include GST where applicable. International duties, taxes or import charges may be handled differently depending on the destination and what is shown at checkout.

After a successful checkout you should see an order confirmation page and receive a confirmation email. If you are unsure, check your junk or spam folder and then contact us before placing the order again so we can help avoid a duplicate purchase.

Use the contact page on our website and send us a message with as much relevant information as you can. If your question is about an order, include your order number so we can find it quickly.

We’re a small team and aim to reply within 1–2 business days. During launches, weekends, public holidays or unusually busy periods it can take a little longer, but we’ll get back to you as soon as we can.

Include your order number, the name or email used for the order and a clear description of what you need help with. For product faults or damage, attaching clear photos can help us assess the issue faster.

You’re welcome to message us, but the website contact form is the best option for order support because it gives us the information we need in one place. Avoid sending sensitive payment information through social media.

Yes. Tell us which product you’re looking at, your usual size and how you like your clothing to fit. If possible, include measurements from a similar garment that fits you well and we can help you compare them with our size guide.

Contact us immediately with your order number and the correct address. If your order has not been dispatched, we’ll do our best to update it. Once it is with the carrier, changes may no longer be possible.

Send your order number, a short description of the issue and clear photos showing the product and the problem. If the packaging was damaged during delivery, photos of the packaging can also be useful.

Check your spam or junk folder first and make sure you entered the correct email address at checkout. If you still cannot find the confirmation, contact us with your name and any payment reference you have so we can check whether the order was received.

Yes. Use the contact page and include a short introduction, what you’re proposing and the best way to reach you. Giving us the key details up front helps us work out whether it is a good fit.

No — Bonbarah is a small team rather than a 24-hour support desk. Messages are generally handled on business days, and we aim to reply within 1–2 business days.