Política de reembolso

Last updated: 26 August 2026

At Bonbarah, we want you to be happy with what you ordered. If something isn’t quite right, we’re here to help.

Change of Mind Returns

We accept eligible change-of-mind returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unworn, unwashed and unused

  • Be in its original condition

  • Have all original tags attached

  • Be returned with its original packaging where reasonably possible

  • Include proof of purchase or your order number

To request a return, please contact us at store@bonbarah.com with your order number and reason for return.

Please do not send items back without contacting us first.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of return shipping.

Exchanges

Need a different size or colour?

Contact us at store@bonbarah.com within 30 days of delivery and we’ll do our best to arrange an exchange, subject to stock availability.

If the item you want is unavailable, we may offer you a refund or store credit instead.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is faulty, damaged or different from what you ordered, contact us as soon as possible at store@bonbarah.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item where applicable

We’ll assess the issue and arrange an appropriate remedy, which may include a repair, replacement or refund.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, Bonbarah will cover reasonable return shipping costs where required.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

Where a product has a major failure, you may be entitled to choose a refund or replacement. Other remedies may apply where a problem is minor.

These rights apply independently of our change-of-mind returns policy.

Sale Items

Sale or discounted items may be returned under our normal 30-day change-of-mind policy unless the product is clearly marked as final sale.

Final sale items cannot be returned for change of mind.

This does not affect your rights in relation to faulty, damaged or incorrectly supplied products under Australian Consumer Law.

Gift Cards

Gift cards are not refundable or redeemable for cash except where required by law.

Swimwear and Hygiene-Sensitive Items

For hygiene reasons, swimwear and other hygiene-sensitive items must be returned unworn, unwashed and with any hygiene seals or protective liners still attached and intact.

We may refuse a change-of-mind return where these requirements are not met.

This does not affect your rights if the item is faulty or otherwise fails to meet applicable consumer guarantees.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow several business days for your bank, card provider or payment service to process and display the refund after it has been issued.

Original shipping charges are generally non-refundable for change-of-mind returns.

International Returns

International customers are responsible for return shipping costs for change-of-mind returns.

Any original customs duties, import taxes or similar charges are generally not refundable by Bonbarah, as these may be collected by local authorities or third parties.

Your rights under any applicable consumer protection laws remain unaffected.

Lost Return Parcels

We recommend using a tracked shipping service when returning an item.

Bonbarah is not responsible for change-of-mind return parcels that are lost or damaged while being returned to us before they are received.

Contact Us

If you have any questions about a return, exchange or refund, please contact:

Bonbarah
Email: store@bonbarah.com

We’ll do our best to get things sorted quickly.