Política de envío

Last updated: 26 August 2026

Thanks for shopping with Bonbarah.

We aim to get your order packed and on its way as quickly as possible. This Shipping Policy explains how order processing, delivery, tracking and international shipping work when purchasing from bonbarah.com.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During collection launches, sales, promotional periods or other high-volume periods, processing may take slightly longer. If we expect a significant delay, we’ll do our best to let you know.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where tracking is available.

Australian Shipping

We ship throughout Australia.

Available shipping options and their prices will be displayed at checkout based on your delivery location and order.

Estimated delivery times begin once your order has been dispatched and are provided as a guide only.

Delivery may take longer for regional or remote areas.

Express Shipping

Where express shipping is available, selecting an express service speeds up the delivery stage of your order.

Our normal order processing time still applies before the parcel is dispatched.

Express delivery timeframes are estimates and cannot be guaranteed where delays occur outside Bonbarah’s reasonable control.

International Shipping

Bonbarah ships to selected international destinations.

Available international shipping options and prices will be shown at checkout.

International delivery times vary depending on the destination, carrier, customs processing and local postal services.

International orders may take longer to arrive than Australian orders, particularly during busy periods.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Unless stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Bonbarah does not control customs charges or determine how much they may be.

We recommend checking your local customs requirements before placing an international order if you are unsure.

Tracking

Where tracking is available, you’ll receive a tracking number by email once your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

If your tracking information has not updated for an extended period, contact us at store@bonbarah.com and we’ll help investigate.

Delivery Estimates

Any delivery timeframe provided by Bonbarah or a shipping carrier is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier or postal delays

  • Severe weather

  • Public holidays

  • Customs processing

  • International transport disruptions

  • High-volume shopping periods

  • Incorrect or incomplete delivery information

We’ll always do our best to help if your order is significantly delayed.

Incorrect Shipping Addresses

Please carefully check your delivery address before completing your order.

Customers are responsible for providing an accurate and complete shipping address.

If you notice an error in your address, contact us at store@bonbarah.com as soon as possible.

If your order has not yet been dispatched, we’ll do our best to update the address.

Once an order has been dispatched, we may not be able to redirect or change the delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be sent again.

Returned to Sender

A parcel may be returned to Bonbarah if:

  • The delivery address is incorrect or incomplete

  • Delivery is refused

  • The parcel is not collected within the carrier’s collection period

  • The carrier is otherwise unable to complete delivery

If your parcel is returned to us, please contact store@bonbarah.com.

We’ll work with you to arrange redelivery or another appropriate solution. Additional shipping charges may apply where the return was caused by circumstances within the customer’s control.

Lost Parcels

If your tracking shows that your parcel has not arrived within a reasonable period after its estimated delivery date, please contact us at store@bonbarah.com.

We’ll work with the shipping carrier to investigate the delivery.

If a parcel is confirmed as lost in transit, we’ll provide an appropriate solution in accordance with applicable law and the circumstances of the order.

Parcels Marked as Delivered

If tracking shows your parcel as delivered but you cannot locate it, we recommend first:

  • Checking around the delivery location

  • Checking with other members of your household

  • Checking with neighbours where appropriate

  • Checking any safe-drop location

  • Contacting the shipping carrier

If you still cannot locate the parcel, contact us at store@bonbarah.com and we’ll do our best to assist.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible at store@bonbarah.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging where possible

We’ll assess the situation and arrange an appropriate solution.

Split Shipments

In some circumstances, items within the same order may be shipped separately.

If this happens, you may receive more than one parcel or tracking number.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Pre-Orders

Products sold as pre-orders may have different estimated dispatch dates from products currently in stock.

Any expected dispatch information will be displayed on the relevant product page where applicable.

If your order contains both in-stock and pre-order products, we may hold the order until all items are available or ship the products separately.

Changes and Cancellations

If you need to change or cancel an order, contact us at store@bonbarah.com as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing has begun or the order has been dispatched.

Shipping Charges and Refunds

Original shipping charges are generally non-refundable for change-of-mind returns.

This does not affect any rights you may have where goods are faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer protection laws.

For more information about returns and refunds, please see our Refund & Returns Policy.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

Contact Us

If you have any questions about shipping or an existing order, please contact:

Bonbarah
Email: store@bonbarah.com

Please include your order number where applicable so we can assist you as quickly as possible.